Our Corporate Social Responsibility Policy

Supporting our stakeholders and communities is a fundamental part of our Corporate Social Responsibility (CSR). To guide this area of responsibility, we have a sustainable development policy that helps promote healthy partnerships with our clients, employees, shareholders and suppliers. This policy also ensures we act responsibly from an operational perspective, and in relation to the environment, and health and safety. Key actions and processes encouraged by this policy include the following:

Clients

• Our development of a Service Level Agreement for every client ensures we deliver on the service guarantee we agree.
• We ensure our brand is marketed in an honest and responsible way, and with consistency across all regions.
• We segment our market to ensure communication/marketing efforts are relevant to different business needs.
• Legal review and sign-off of all customer/public communication/marketing material is carried out.
• Satisfaction surveys are undertaken with all clients at least once a year.
• Six-monthly reviews are performed with major clients.
• We proactively advise our clients on significant travel-related risks on a local and global basis through our ‘FCm Secure' service, which offers monitoring, alert, tracking and transfer capabilities.
• We also advise our clients on methods of reducing the potential risks to their travellers caused by events such as infectious outbreaks, natural disasters, war and terrorism attacks (see our Health and Safety Policy below for further details).
• FCm Travel Solutions has an internal Crisis Management Plan that ensures a coordinated and efficient communication and operational response to all major events worldwide.

Employees

• Our company philosophies act as a code of conduct and guide the way in which our people work day-to-day
• Key Performance Indicators that support our philosophies, are formalised for the majority of our people.
• As part of our philosophies, FCm Travel Solutions has a culture that fosters the continuous development of our people eg. ongoing access to on and off the job training opportunities; training programs designed specifically to nurture the current and future leaders of the business; a formal induction program for new employees; annual assessment for every staff member to monitor their progress and identify future development needs
• Employees are rewarded for their performance through recognition and award programs, incentive schemes in some regions, the opportunity to gain experience in different regions, and involvement in national and international award dinners
• Our dialogue with employees includes daily communication through our team leaders, daily and/or weekly team meetings, a monthly global staff newsletter, our extensive intranet service, and staff bulletins for major announcements.
• Across all aspects of our operations, we consistently strive to protect the health and safety of our people (see our Health and Safety Policy below for further details).

Shareholders

We maintain open and continuous dialogue with our shareholders through channels such as the annual report of our parent company, quarterly reporting of company results to the media and Australian Stock Exchange; media statements regarding our ongoing global expansion, briefings and presentations by the company founder and chairman to the investor community, regular updates on our website

• Legal review and sign-off of all shareholder information is carried out
• We are committed to ensuring all actions and communication by FCm Travel Solutions is at all times honest and transparent.

Suppliers and sub-contractors

We develop and manage our relationships with suppliers based on strategic direction, shared values, benefits to our clients, and performance. Key processes that underpin our supplier relationships include:

• Segmentation of the supplier market to best match the needs of our own customer segments
• Selection of suppliers based on proven performance and reputation
• Establishment of service level agreements and targets with each supplier
• Open and transparent communication processes

Operational Policy

From an operational perspective, FCm Travel Solutions' sustainable development policy is based on:

• Absolute legal compliance, ensuring adherence to the regulations and laws that govern in each country
• Innovative and progressive operations, based on principles of world's best practice in the global corporate travel industry
• Steady global expansion supported by strong leadership and excellent systems
• A five-year strategic planned that will guide our continued expansion and prosperity to 2010
• Proactive contingency planning to help safeguard our business and our stakeholders in a crisis situation.

Health and Safety Policy

FCm Travel Solutions is committed to taking all possible steps to protect the health and safety of our people, and our clients and their travelers. These steps include:

• continuous monitoring of all major incidents worldwide through the leading news and information sources, to identify those that may pose a health or safety risk
• alerting our staff and clients to any such risks, and advising them on ways to minimize their risks
• ensuring our people and clients are never consciously put in the face of danger (eg. alerting them if they are attempting to travel to a destination we know is highly unsafe)
• immediately advising staff and clients in the event of a confirmed high-risk outbreak (eg. Avian flu) and any related closure of international travel or country borders etc
• working closely with our staff and clients to track their location in the event of a crisis, and assisting them with alternate travel bookings
• putting clients in touch with emergency rescue services (including International SOS) to assist with any necessary evacuations from dangerous areas
• ensuring our continued membership with the Association of Corporate Travel Executives to provide access to the latest guidelines and recommendations on travel health and safety, as they continue to be updated.
• regularly reinforcing to our staff and clients the basic tenements of health and safety (eg. effective personal hygiene, vaccinations, anti-viral drugs), particularly in the event of a high-risk outbreak.